FAQ

Payments

1. How are payments processed?

IntroMaker uses PayPal Digital Goods to power its payments.

2. I have a payment problem

If you are having difficulty with your payment, please visit PayPal Help and Support.

Intros

1. Are your intros really free?

Yes, we offer intros that are completely free. However free intros include a small watermark. To remove this watermark, we offer a low price paid option.

2. What resolutions options do you offer?

We offer the following resolution options:

  • 640 x 480 VGA
  • 720 x 576 PAL
  • 280 x 720 HD
  • 1920 x 1080 Full HD
  • 2048 x 1080 HD Cinema 2K
  • 4096 x 2160 Ultra HD Cinema 4K (coming soon)

If you are looking for a resolution not listed here, please take a look at our Custom Intros.

3. What format options do you offer?

We offer the following format options:

  • MP4
  • AVI
  • MPG

If you are looking for a format not listed here, please take a look at our Custom Intros.

4. What FPS options do you offer?

We offer the following format options:

  • 24
  • 25

If you are looking for a FPS option not listed here, please take a look at our Custom Intros.

5. Can you make me a custom intro?

We sure can, please take a look at our Custom Intros page.

General

1. Where is IntroMaker based?

We are based in Boulder, Colorado, USA.

2. How does IntroMaker work?

We use HipHop for PHP along with Nginx to serve pages. Generated pages are cached and minified.

3. I have an idea / question / problem

Please click the “Feedback”button on the middle right of your screen.

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Professional Quality

All of our video intros use professional dedicated server side software. So your intro is guarantee is look great. Choose resolutions up to Cinema 2K!

Customizable Intros

Choose popular output formats like MP4, AVI, OGG, and MPG. Set a custom Frame's Per Second (FPS).

Easy Download

Create professional video intros with our YouTube intro maker in just a few minutes.